Sewa Digital Express
Return & Refund Policy
Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement, and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window, and Actions possible
|
Category |
Returns Window, Actions Possible, and Conditions (if any) |
|
Electronic Devices |
7 working days Replacement only For all functionality-related issues, do contact the brand-authorized service center directly. If in case of returns an item(s) due to defective/damaged products, the customer should be informed to Sewa Express on the same day. |
|
Electronic Accessories |
10 working days Replacement only For all functionality-related issues, do contact the brand-authorized service center directly. If in case of returns an item(s) due to defective/damaged products, the customer should be informed to Sewa Express on the same day. |
|
Men’s Fashion |
7 working days Refund, Replacement If in case of returns an item(s) due to defective/damaged products, the customer should be informed to Sewa Express on the same day. |
|
Women’s Fashion |
7 working days Refund, Replacement If in case of returns an item(s) due to defective/damaged products, the customer should be informed to Sewa Express on the same day. |
|
TV & Home Appliances |
7 working days Replacement only Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product. For all functionality-related issues, do contact the brand-authorized service center directly. If in case of returns an item(s) due to defective/damaged products, the customer should be informed to Sewa Express on the same day. |
|
Watches & Accessories |
7 working days Replacement only Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product. For all functionality-related issues, do contact the brand-authorized service center directly. If in case of returns an item(s) due to defective/damaged products, the customer should be informed to Sewa Express on the same day. |
|
Home & Lifestyle |
7 working days Replacement only Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product. If in case of returns an item(s) due to defective/damaged products, the customer should be informed to Sewa Express on the same day. |
|
Beauty & Health |
7 working days Refund, Replacement If in case of returns an item(s) due to defective/damaged products, the customer should be informed to Sewa Express on the same day. |
|
Baby Products |
7 working days Refund, Replacement If in case of returns an item(s) due to defective/damaged products, the customer should be informed to Sewa Express on the same day. |
|
Sports & Outdoor |
7 working days Refund, Replacement If in case of returns an item(s) due to defective/damaged products, the customer should be informed to Sewa Express on the same day. |
|
Grocery & Pets |
Non-refundable |
|
Stationery & Office Supplies |
7 working days Refund, Replacement If in case of returns an item(s) due to defective/damaged products, the customer should be informed to Sewa Express on the same day. |
|
Toy & Games |
7 working days Refund, Replacement If in case of returns an item(s) due to defective/damaged products, the customer should be informed to Sewa Express on the same day. |
|
Nepali Products |
7 working days Refund, Replacement Note: Non-Returnable Food Products If in case of returns an item(s) due to defective/damaged products, the customer should be informed to Sewa Express on the same day. |
|
Books (All books) |
7 working days replacement only Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product. If in case of returns an item(s) due to defective/damaged products, the customer should be informed to Sewa Express on the same day. |
Part 2 - Returns Pick-Up and Processing
In case of returns where you would like the item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
|
Category |
Conditions |
|
Correct Product |
IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
|
Complete Product |
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies, and combos (if any) should be present. |
|
Unused Product |
The product should be unused, unwashed, unsoiled, without any stains, and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted, and Screen Lock (Pin, Pattern, or Fingerprint) must be disabled. the iCloud lock must be disabled for Apple devices. |
|
Undamaged Product |
The product (including SIM trays/ charging port/ headphone port, back-panel, etc.) should be undamaged and without any scratches, dents, tears, or holes. |
|
Undamaged Packaging |
The product’s original packaging/ box should be undamaged. |
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 - General Rules for a Successful Return
'In case the product was not delivered, and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.
Sewa Digital Express Pvt. Ltd
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